Why some people cannot see pay

The essentials

Overview

Pay is hidden by default, everywhere it could appear. A manager who builds rosters and approves hours still sees no rates, no costs and no pay run until somebody gives them that.

Owners can always see pay. For everybody else it has to be handed over on purpose, which is why a newly promoted manager sees the hours but not what they cost.

Before you start

An authorised owner or administrator should make role changes. Know which stores the manager is responsible for.

Step by step

1. Open Team and select the existing person’s profile.

2. Review their current role and store assignments.

3. Assign the appropriate role and stores, then review any separate permission settings required for their responsibilities.

4. Save the change and ask the manager to check the tools they need in the correct store.

What to check

If you need more help

If the manager still cannot complete a task, identify the exact screen and action that is missing. Review that permission instead of granting broad access without checking it.