Help when you need it.

Orbit Operations is one place for your roster, time and attendance, team communication and daily operations. Owners and managers use the web dashboard, while team members use the Orbit apps for their day-to-day work.

Visit our sign-up page to tell us about your business and get started. If you are joining an existing team, use your invitation or ask your manager how to join your store.

Choose Forgot password on the sign-in screen and enter the email address you use for Orbit. Follow the reset link in your email to choose a new password. Check your spam folder if it does not arrive, then contact support if you still need help.

From the web dashboard, open Team and invite your staff and managers. Check the store and access level before sending the invitation. The person joins your team once they complete the invitation process.

Invite your team from the web dashboard and share the app download link with them. Staff should follow the onboarding invitation their manager sends, using the email address it was sent to. Ask your manager for the right download link if you have not received one.

Open Home in the app and choose Clock in when you arrive at your store. Allow location access when asked, record your breaks and choose Clock out when your shift finishes. If a clock-in is missing or incorrect, tell your manager so they can review your timesheet.

Open Approvals for the relevant store and review the request or timesheet details before making a decision. Make sure you have the correct store and dates selected. Only people with the appropriate permissions can approve items.

Team members can see the information available to their role, such as their published shifts, time records, leave and team conversations. Access to manager tools and other stores depends on the permissions assigned by your organisation.

Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.

Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.

Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.

Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.

Your manager or payroll team reviews timesheets and pay details before preparing the pay period. The next steps depend on the payroll system your business uses. Ask your payroll team to confirm the process and pay dates for your store.

Your employer’s payroll process determines when and where your pay slip is issued. Check the payroll service your business uses, or ask your manager or payroll team if you are waiting for one.

Check the selected person, store and date range. Refresh the page or app and confirm that the shift was clocked or entered. Ask your manager to review any missing time records before payroll is prepared.

Open Timesheets, choose the store and pay period, and review the approved time records. Use the payroll or accounting export option available for your business, review any issues and follow the steps for your connected provider. If an employee or pay detail is missing, resolve it before sending.