Support
We’re here to help you and your team get the most out of Orbit Workforce.
Get in touch
Contact us
The fastest way to reach us is by email. Tell us your business name and a short description of the issue, and we’ll get back to you within one business day.
info@operatorsystems.aiGetting started
The basics
For your team — the mobile app
Staff & store managers
For owners & managers — the web dashboard
Running the business
Troubleshooting
Fixing common issues
Response expectations
When you’ll hear back
We aim to respond to every support enquiry within one business day (Monday–Friday, AEST). Urgent issues affecting a whole store or many staff are prioritised. When you email us, include your business name, the device and app version, and a short description of what happened — it helps us resolve things faster.
Your data
Privacy & security
Your data is tenant-isolated — scoped to your organisation only and never shared with other businesses or sold. For the full detail on what we collect and how it’s protected, see our privacy policy.
Questions about your store?
For store-specific things like your roster, pay, or hours, your manager is usually the fastest way to get an answer. For anything about the product itself, email us any time.
Orbit Workforce by Operator Systems