Help guides
Guides for your everyday work
Clear answers and practical instructions for the tools in Orbit.
40 guides
What Orbit needs before it is useful
Three things, in order, and why nothing works well without them.
Read guide Guide · Getting startedA manager’s day in Orbit
The four screens worth knowing, and when to look at each.
Read guide Guide · RosteringHow rosters work
One store, one week, and what publishing actually does.
Read guide Guide · TimesheetsWhy hours are approved before they are paid
The one rule in Orbit that cannot be turned off.
Read guide Guide · PayrollHow Orbit works out pay
Approve, review, export — and what is frozen afterwards.
Read guide Guide · RosteringWhat publishing a roster actually does
The moment a week stops being a draft and becomes their week.
Read guide Guide · RosteringWhy your team cannot see the change yet
Changes to a week that is already out are held until you send them.
Read guide Guide · LeaveWho hears when something is approved
Orbit tells the person it belongs to, and stays quiet otherwise.
Read guide Guide · TimesheetsWhy approved hours differ from rostered hours
The roster is the plan. The timesheet is what happened.
Read guide Guide · TeamHow people join Orbit
Three ways in, and what each one asks of you.
Read guide Guide · SettingsWhat happens when clock-in is outside the boundary
The refusal, why it exists, and what it does not do.
Read guide Guide · PayrollWhy some people cannot see pay
Pay is hidden unless somebody has been given it, deliberately.
Read guide Guide · The basicsWhat is Orbit Workforce?
Orbit Workforce is part of Orbit OS: one place for your roster, time and attendance, team communication and daily operations. Owners and managers use the web dashboard, while team members use the Orbit apps for their day-to-day work.
Read guide Guide · The basicsHow do I sign up?
Visit our sign-up page to tell us about your business and get started. If you are joining an existing team, use your invitation or ask your manager how to join your store.
Read guide Guide · The basicsI forgot my password, how do I reset it?
Choose Forgot password on the sign-in screen and enter the email address you use for Orbit. Follow the reset link in your email to choose a new password. Check your spam folder if it does not arrive, then contact support if you still need help.
Read guide Guide · The basicsHow do I add my team?
From the web dashboard, open Team and invite your staff and managers. Check the store and access level before sending the invitation. The person joins your team once they complete the invitation process.
Read guide Guide · The basicsHow do I set up my store?
Open Stores in the web dashboard to add a store. Check its name, address and location settings, then add the people who work there. If you cannot add a store, ask your organisation owner to check your access.
Read guide Guide · The basicsHow do I build and publish a roster?
Open your store’s roster builder, choose the week and add your shifts. Review the people, times and areas, then publish the roster when it is ready. Your team can see the published shifts in Orbit.
Read guide Guide · The basicsHow do compliance audits work?
Where Compliance is enabled, managers can use audit templates to complete checks, record scores and attach photos. Results are available in the web dashboard so you can review how your stores are tracking.
Read guide Guide · The basicsWhich features are on the web and in the apps?
Use the web dashboard for organisation settings, integrations and detailed administration. The apps support day-to-day work such as shifts, clock-ins, leave and team communication. Manager and operations tools depend on your role and the features enabled for your business.
Read guide Guide · Staff & store managersHow do my staff get the app?
Invite your team from the web dashboard and share the app download link with them. Staff should follow their invitation, or use the store join code supplied by their manager. Ask your manager for the right download link if you have not received one.
Read guide Guide · Staff & store managersHow do staff clock in and out?
Open Home in the app and choose Clock in when you arrive at your store. Allow location access when asked, record your breaks and choose Clock out when your shift finishes. If a clock-in is missing or incorrect, tell your manager so they can review your timesheet.
Read guide Guide · Staff & store managersHow do managers approve timesheets and leave?
Open Approvals for the relevant store and review the request or timesheet details before making a decision. Make sure you have the correct store and dates selected. Only people with the appropriate permissions can approve items.
Read guide Guide · Staff & store managersWhat can my team see in the app?
Team members can see the information available to their role, such as their published shifts, time records, leave and team conversations. Access to manager tools and other stores depends on the permissions assigned by your organisation.
Read guide Guide · Staff & store managersHow do I give a manager access?
Open the person’s profile in Team and review their role and store access. An authorised owner or administrator can update their permissions. Give each person access to the stores and tasks they need.
Read guide Guide · Staff & store managersI’m a new staff member, how do I join?
Follow the invitation from your manager. If your store uses a join code, sign up in the app and enter that code. Your manager may need to approve your request before your shifts and team channels appear.
Read guide Guide · Staff & store managersHow do I request leave?
Open Leave in Orbit, choose the dates you need, add any required details and submit the request. Your manager reviews it and you will be notified of their decision.
Read guide Guide · Staff & store managersHow do I swap a shift?
Open your shift and look for the swap option. Follow the request process and wait for any required approval. If you do not see the option, ask your manager to help arrange the change.
Read guide Guide · Staff & store managersWhere do I see my hours and earnings?
Check your timesheets for recorded hours and your shifts for the published roster. Where estimated earnings are shown, they are estimates. Your manager or payroll team can confirm the final hours and pay.
Read guide Guide · Staff & store managersHow do I delete my account?
Use Delete account in your profile, or follow the account deletion instructions on our website. The deletion page explains how to request removal and which records may need to be retained.
Read guide Guide · Fixing common issuesThe app won’t load or seems stuck
Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.
Read guide Guide · Fixing common issuesI’m not receiving notifications
Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.
Read guide Guide · Fixing common issuesMy shifts or roster look out of date
Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.
Read guide Guide · Fixing common issuesClock in says I’m not at the store
Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.
Read guide Guide · Fixing common issuesI can’t sign in
Check your email address and password and use Forgot password if needed. Make sure you are using the account your manager invited and the right Orbit app for your role. If your account is temporarily locked, follow the message on screen or contact support.
Read guide Guide · Payroll, pay slips & timeHow do pay runs work?
Your manager or payroll team reviews timesheets and pay details before preparing the pay period. The next steps depend on the payroll system your business uses. Ask your payroll team to confirm the process and pay dates for your store.
Read guide Guide · Payroll, pay slips & timeWhen will my pay slip be available?
Your employer’s payroll process determines when and where your pay slip is issued. Check the payroll service your business uses, or ask your manager or payroll team if you are waiting for one.
Read guide Guide · Payroll, pay slips & timeMy timesheets aren’t showing
Check the selected person, store and date range. Refresh the page or app and confirm that the shift was clocked or entered. Ask your manager to review any missing time records before payroll is prepared.
Read guide Guide · Payroll, pay slips & timeHow do I export to my payroll provider?
Open Timesheets, choose the store and pay period, and review the approved time records. Use the payroll or accounting export option available for your business, review any issues and follow the steps for your connected provider. If an employee or pay detail is missing, resolve it before sending.
Read guide Guide · Payroll, pay slips & timeWhy are my hours or pay incorrect?
First check the dates, clock-in and clock-out times, and recorded breaks. Tell your manager which shift or pay period looks wrong so they can review it with your payroll team. Estimated earnings can differ from final pay; your payroll team can explain the final figures.
Read guide