Staff & store managers

How do I swap a shift?

Practical steps to help you get this right in Orbit.

The essentials

Overview

Open your shift and look for the swap option. Follow the request process and wait for any required approval. If you do not see the option, ask your manager to help arrange the change.

Before you start

Check the shift’s store and date, and whether your business allows swaps through Orbit.

Step by step

Open the shift you want to change and look for the swap request option.
Follow the available process to request a swap or offer the shift.
Wait for the necessary response and approval. A request alone does not change your responsibility for the shift.
Check the updated published roster once the change has been confirmed.

What to check

If you need more help

If you cannot see a swap action or the change is urgent, speak to your manager. Do not assume a message to a teammate has changed the roster.

Contact the Orbit team

Keep learning

Guide · Staff & store managers

How do my staff get the app?

Invite your team from the web dashboard and share the app download link with them. Staff should follow their invitation, or use the store join code supplied by their manager. Ask your manager for the right download link if you have not received one.

Read guide Guide · Staff & store managers

How do staff clock in and out?

Open Home in the app and choose Clock in when you arrive at your store. Allow location access when asked, record your breaks and choose Clock out when your shift finishes. If a clock-in is missing or incorrect, tell your manager so they can review your timesheet.

Read guide Guide · Staff & store managers

How do managers approve timesheets and leave?

Open Approvals for the relevant store and review the request or timesheet details before making a decision. Make sure you have the correct store and dates selected. Only people with the appropriate permissions can approve items.

Read guide