Clock in says I’m not at the store

The essentials

Overview

Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.

Before you start

Be at your workplace and confirm that Orbit has the correct store selected.

Step by step

1. Check location permission for Orbit in your device settings.

2. Return to Orbit and try clocking in at the correct store.

3. Read the refusal message and tell your manager if you are on site but still blocked.

4. Ask the manager to review the store’s location boundary if it does not cover the actual workplace.

What to check

If you need more help

Give your manager the store, time and error message so they can review the location setup and any missing time record. Do not alter your recorded hours just to get past the location message.