The essentials
Overview
Check your email address and password and use Forgot password if needed. Make sure you are using the account your manager invited and the right Orbit app for your role. If your account is temporarily locked, follow the message on screen or contact support.
Before you start
Check the account email and which Orbit app or website you are trying to use.
Step by step
Enter your email and password carefully, checking any saved credentials that are filled automatically.
If the password is uncertain, use Forgot password rather than repeatedly guessing.
If the screen says your account is temporarily locked, follow the displayed instructions.
Once signed in, confirm the expected organisation or store. If it is missing, ask your manager to check your membership.
What to check
If you need more help
Contact support with the exact error, the app or browser used and your account email. Never include your password or a reset link.
Contact the Orbit team