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Fixing common issues

My shifts or roster look out of date

Practical steps to help you get this right in Orbit.

The essentials

Overview

Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.

Before you start

Have the store, week and specific shift you expected to see ready.

Step by step

  1. Check the store and week selected at the top of the roster or shifts screen.

  2. Refresh the list or reopen the screen.

  3. Ask the manager whether the change has been published, especially if the week was already published before the edit.

  4. Compare the shift’s date and times once the latest published version appears.

What to check

If you need more help

If a confirmed published change is still missing, send support the store, shift date, expected time and the account affected.

Contact the Orbit team

Keep learning

Guide · Fixing common issues

The app won’t load or seems stuck

Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.

Read guide Guide · Fixing common issues

I’m not receiving notifications

Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.

Read guide Guide · Fixing common issues

Clock in says I’m not at the store

Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.

Read guide