Fixing common issues

The app won’t load or seems stuck

Practical steps to help you get this right in Orbit.

The essentials

Overview

Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.

Before you start

Note the screen you were using and any error message. Check whether there is unsaved work before closing the app.

Step by step

Check that your device has a working internet connection.
Close Orbit fully and reopen it, then return to the same screen.
Check the app store for an available Orbit update and install it.
If the problem continues, restart your device and try the same action once more.

What to check

If you need more help

Send support your device model, operating system, app version, the affected store and the steps that trigger the issue. Include a screenshot of the error if possible, with unrelated personal information hidden.

Contact the Orbit team

Keep learning

Guide · Fixing common issues

I’m not receiving notifications

Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.

Read guide Guide · Fixing common issues

My shifts or roster look out of date

Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.

Read guide Guide · Fixing common issues

Clock in says I’m not at the store

Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.

Read guide