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Fixing common issues

I’m not receiving notifications

Practical steps to help you get this right in Orbit.

The essentials

Overview

Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.

Before you start

Decide which notification you expected and when it should have arrived. Not every action sends an alert.

Step by step

  1. Confirm that you are signed in to the correct Orbit account.

  2. Open your device settings and check that notifications are allowed for the Orbit app.

  3. Review Focus or Do Not Disturb settings that may silence alerts.

  4. Check Orbit’s notification list as well as your device alerts, and confirm with your manager that the relevant action actually happened.

What to check

If you need more help

Provide an example with its approximate time and notification type. Avoid repeatedly changing unrelated settings; your business’s notification choices may affect which alerts are sent.

Contact the Orbit team

Keep learning

Guide · Fixing common issues

The app won’t load or seems stuck

Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.

Read guide Guide · Fixing common issues

My shifts or roster look out of date

Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.

Read guide Guide · Fixing common issues

Clock in says I’m not at the store

Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.

Read guide