Help guides
Guides for your everyday work
Clear answers and practical instructions for the tools in Orbit.
5 guides · Payroll, pay slips & time
How do pay runs work?
Your manager or payroll team reviews timesheets and pay details before preparing the pay period. The next steps depend on the payroll system your business uses. Ask your payroll team to confirm the process and pay dates for your store.
Read guide Guide · Payroll, pay slips & timeWhen will my pay slip be available?
Your employer’s payroll process determines when and where your pay slip is issued. Check the payroll service your business uses, or ask your manager or payroll team if you are waiting for one.
Read guide Guide · Payroll, pay slips & timeMy timesheets aren’t showing
Check the selected person, store and date range. Refresh the page or app and confirm that the shift was clocked or entered. Ask your manager to review any missing time records before payroll is prepared.
Read guide Guide · Payroll, pay slips & timeHow do I export to my payroll provider?
Open Timesheets, choose the store and pay period, and review the approved time records. Use the payroll or accounting export option available for your business, review any issues and follow the steps for your connected provider. If an employee or pay detail is missing, resolve it before sending.
Read guide Guide · Payroll, pay slips & timeWhy are my hours or pay incorrect?
First check the dates, clock-in and clock-out times, and recorded breaks. Tell your manager which shift or pay period looks wrong so they can review it with your payroll team. Estimated earnings can differ from final pay; your payroll team can explain the final figures.
Read guide