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Every exception in one list,
oldest first.

Missed clock ins, timesheets that differ from the roster, leave, swaps and rosters waiting to publish land in one queue across the venues you run. Decide each one with the roster beside it.

Book a demoAll head-office controls

Covers the venues your business runs. In a franchised venue, it stays with the franchisee.

The approvals queue in Orbit: leave, a timesheet and attendance exceptions across venues, grouped by week

How it works for head office.

The week’s exceptions across the venues you run, from Monday’s list to the follow up.

  1. Monday morning

    What needs you, on your home page.

    Home opens on what is waiting: leave requests, new starters, timesheets to approve, open shifts and clock ins to check, each with how long it has waited.

    • Every item its own row
    • How long each has waited
    • One click to the decision
    Needs attention on the Orbit home page: leave requests, a new starter, a timesheet, open shifts and clock ins to check
  2. For each one

    Decide with the facts beside it.

    Open an item in the approvals queue and the rostered shift, what was recorded and the evidence are all there. For a missed shift, record the hours worked, record an absence, mark a no show or dismiss it.

    • The rostered shift and the record
    • The issue in plain words
    • Every decision recorded
    An attendance exception opened in the approvals queue: the rostered shift, the issue and the ways to resolve it
  3. Once, for each venue

    Set the rules that decide what is late.

    Each venue has its own clock rules: when clock in opens, when someone counts as late, when a manager is told nobody has clocked in, and how times are rounded.

    • When clock in opens
    • When late counts as late
    • When a manager is told
    A venue’s clock rules: when clock in opens, when someone counts as late and when a manager is told
  4. Across the network

    See what is still open.

    The franchise overview lists what is open venue by venue, like a close report that has not come in, with a Follow up link on each.

    • Open items by venue
    • How long each has been open
    • Follow up in one click
    Needs attention on the franchise overview: close reports missing at three venues, each with Follow up

Who does what.

Head office sees the network and sets the standard. The people running each venue keep running it.

Head office

  • Sees what is waiting across the venues it runs, and how long it has waited.
  • Decides roster publishes from venues set to need approval.
  • Sets each venue’s clock rules: when clock in opens, when someone counts as late and when a manager is told.
  • Reads every decision with who made it and when.

The venue manager

  • Decides timesheets, leave, swaps and attendance from one queue, with the roster beside each item.
  • Approved timesheets go to payroll as approved.
  • In a franchised venue the queue is the franchisee’s own. Head office does not see it or approve it.

Common questions.

Something else on your mind? Talk to us.

What counts as an exception?

A timesheet that differs from the rostered shift, a shift with no clock in or no clock out, a leave request, a shift swap, a roster waiting for publish approval and a permission request.

Does payroll check approved timesheets again?

No. An approved timesheet is what goes to payroll, through Xero, Employment Hero or your other accounting connections, and the decision stays with the timesheet.

Does head office approve a franchisee’s timesheets?

No. In a franchised venue the approvals queue is the franchisee’s own. Head office sees timesheet totals, read only.

More head-office controls.

Whole networkCompare storesOne picture of the whole network each week, without asking each owner for a report.See how it works Whole networkFranchise administrationEach franchisee runs their own business on their own account, and head office looks after the connection.See how it works Venues you runRoster publishingRosters that need a second look get one before the team is told.See how it works Whole networkLabour reviewThe venue running over shows up in the week it happens.See how it works Venues you runPermissionsAccess matches the job, and pay and the network open only for the people meant to hold them.See how it works Venues you runDaily reportsThe same opening and closing standard at every venue, with a record of who did it.See how it works

See it on a network like yours.

We’ll walk you through a week at head office on a demo network, set up the way yours runs.

Book a demo Franchising overview