Help guides
Guides for your everyday work
Clear answers and practical instructions for the tools in Orbit.
5 guides · Fixing common issues
The app won’t load or seems stuck
Close the app fully and reopen it. Check your internet connection and install the latest available app update. If the problem continues, restart your device and email support with your device model, app version and what you were doing.
Read guide Guide · Fixing common issuesI’m not receiving notifications
Check that you are signed in to Orbit and that your device allows notifications for the app. Review Focus or Do Not Disturb settings too. If alerts still do not arrive, contact support with your device model and an example of the notification you expected.
Read guide Guide · Fixing common issuesMy shifts or roster look out of date
Check the selected store and week, then refresh the screen. Confirm with your manager that the latest roster changes have been published. If the published shifts still do not match, tell your manager or contact support.
Read guide Guide · Fixing common issuesClock in says I’m not at the store
Make sure location access is allowed for Orbit and that you are at the selected store. Check that you have chosen the right location. Your manager can review the store’s location settings if you are on site but still cannot clock in.
Read guide Guide · Fixing common issuesI can’t sign in
Check your email address and password and use Forgot password if needed. Make sure you are using the account your manager invited and the right Orbit app for your role. If your account is temporarily locked, follow the message on screen or contact support.
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