Help guides
Guides for your everyday work
Clear answers and practical instructions for the tools in Orbit.
10 guides · Staff & store managers
How do my staff get the app?
Invite your team from the web dashboard and share the app download link with them. Staff should follow their invitation, or use the store join code supplied by their manager. Ask your manager for the right download link if you have not received one.
Read guide Guide · Staff & store managersHow do staff clock in and out?
Open Home in the app and choose Clock in when you arrive at your store. Allow location access when asked, record your breaks and choose Clock out when your shift finishes. If a clock-in is missing or incorrect, tell your manager so they can review your timesheet.
Read guide Guide · Staff & store managersHow do managers approve timesheets and leave?
Open Approvals for the relevant store and review the request or timesheet details before making a decision. Make sure you have the correct store and dates selected. Only people with the appropriate permissions can approve items.
Read guide Guide · Staff & store managersWhat can my team see in the app?
Team members can see the information available to their role, such as their published shifts, time records, leave and team conversations. Access to manager tools and other stores depends on the permissions assigned by your organisation.
Read guide Guide · Staff & store managersHow do I give a manager access?
Open the person’s profile in Team and review their role and store access. An authorised owner or administrator can update their permissions. Give each person access to the stores and tasks they need.
Read guide Guide · Staff & store managersI’m a new staff member, how do I join?
Follow the invitation from your manager. If your store uses a join code, sign up in the app and enter that code. Your manager may need to approve your request before your shifts and team channels appear.
Read guide Guide · Staff & store managersHow do I request leave?
Open Leave in Orbit, choose the dates you need, add any required details and submit the request. Your manager reviews it and you will be notified of their decision.
Read guide Guide · Staff & store managersHow do I swap a shift?
Open your shift and look for the swap option. Follow the request process and wait for any required approval. If you do not see the option, ask your manager to help arrange the change.
Read guide Guide · Staff & store managersWhere do I see my hours and earnings?
Check your timesheets for recorded hours and your shifts for the published roster. Where estimated earnings are shown, they are estimates. Your manager or payroll team can confirm the final hours and pay.
Read guide Guide · Staff & store managersHow do I delete my account?
Use Delete account in your profile, or follow the account deletion instructions on our website. The deletion page explains how to request removal and which records may need to be retained.
Read guide